Privacy Policy

1. Introduction

EternalBond.in ("EternalBond", "we", "us" or "our") is an online matrimonial matchmaking platform operated by Tangeee Corporation, a sole proprietorship of Mr. Lal Sayed.

This Privacy Policy explains how we collect, use, store, disclose and otherwise process personal information when you visit our website, register an account, create a matrimonial profile, use our services, communicate with other members or interact with our customer-support team.

Our services are intended for individuals aged 18 years and above.

We recognise that matrimonial profiles can contain personal information about individuals and their families. We aim to handle such information transparently, limit its use to identified purposes, restrict access appropriately and provide practical ways for users to manage their information.

Please read this Policy together with our Terms and Conditions, membership rules, applicable consent notices and any additional privacy notices displayed when particular features are used.

2. Who is responsible for your personal data?

For the purposes of this Policy, Tangeee Corporation is the business operating EternalBond.in.

Business operator: Tangeee Corporation

Business owner: Mr. Lal Sayed

Business address: [REGISTERED OR OFFICIAL BUSINESS ADDRESS]

Privacy and data-protection contact: [PRIVACY EMAIL ADDRESS]

Grievance contact: [GRIEVANCE CONTACT NAME OR DESIGNATION AND CONTACT DETAILS]

We will identify the appropriate person to answer questions and requests concerning personal-data processing. Any statutory designation or additional contact requirements applicable to our business will be addressed as required by law.

3. Personal information we may collect

The information collected will depend on the features you choose to use and the information required to provide the relevant service.

3.1 Account and contact information

We may collect your name, age or date of birth, gender, marital status, mobile number, email address, account identifier and authentication-related information.

We may process OTP verification results, login records and security information to authenticate accounts, protect against unauthorised access and administer the service.

3.2 Matrimonial profile information

Depending on the fields made available, you may provide:

• Religion, community, caste or sub-community.

• Mother tongue and other language preferences.

• Education, qualifications, occupation, profession and income.

• City, state and other voluntarily provided location details.

• Marital and matrimonial background.

• About Me descriptions and Personal Preference Notes.

• Partner preferences, family details and other profile information.

• Photographs and other profile media.

Some fields may be optional. The registration form and relevant privacy notice should identify which fields are necessary to create an account or use a particular feature.

Please avoid including passwords, financial account credentials, identity-document numbers or other unnecessary confidential information in free-text profile fields.

3.3 Identity and profile verification

If identity or profile verification is offered, we may process information reasonably necessary for the selected verification method. Depending on the feature, this could include identity-document details, verification photographs or videos, verification results and records of suspected impersonation.

The specific information collected, purpose, verification provider and retention period will be disclosed before the relevant information is submitted.

We will not represent a profile as independently verified unless the stated verification procedure has actually been completed. Verification does not guarantee a person’s character, intentions, marital status or future conduct.

3.4 Messages, support requests and reports

If private messaging or customer-support features are provided, we may process message content, communication metadata, support requests, complaints, profile reports and related moderation records.

Access to this information should be restricted to the extent reasonably necessary for providing the service, responding to reports, protecting users, investigating suspected misuse and meeting applicable legal obligations.

3.5 Membership and payment information

We may process membership-plan details, subscription status, transaction references, payment status, invoice information, refunds and customer-service records relating to payments.

Payments are planned to be processed through Razorpay. The payment provider may independently process information under its applicable terms and privacy policy.

We will disclose the actual payment-processing arrangement before launch. We will not claim that we store full payment-card details unless this has been verified.

3.6 Technical and usage information

When you access our website or applications, technical information may be collected, including IP address, browser and device information, session identifiers, access logs, error reports, security events and information about how features are used.

Cookies or similar technologies may be used for essential functions, account sessions, security, preferences, analytics and, where implemented, advertising measurement. The actual technologies and available controls will be described in an appropriate cookie or consent notice.

4. How we collect information

We may collect personal information:

1. Directly from you when you register, complete a profile, upload photographs, communicate with support or use a feature.

2. Automatically through website or application operation, cookies, access logs and security systems.

3. Through payment, OTP, verification, hosting or other service providers involved in delivering a feature.

4. From reports or complaints submitted by other users.

5. From other lawful sources where necessary for verification, fraud prevention, security or compliance.

Where information about a family member or another individual is supplied, you should have an appropriate basis to provide it. Please do not disclose another person’s confidential information unnecessarily.

5. Why we use personal information

Subject to applicable law and the notices or consents required for the relevant processing, we may use personal information for the following purposes:

• Creating and administering accounts.

• Building, displaying and updating matrimonial profiles.

• Enabling profile search, filtering and matchmaking.

• Applying member visibility settings and membership entitlements.

• Facilitating contact between eligible members.

• Verifying mobile numbers and protecting accounts.

• Conducting profile verification where offered.

• Processing subscriptions, payments, refunds and billing records.

• Providing messaging, customer support and notifications.

• Reviewing reported profiles and investigating suspected fraud, harassment or misuse.

• Maintaining service reliability, security, backups and technical records.

• Measuring service performance and improving features.

• Managing optional analytics, advertising or marketing features where lawfully implemented.

• Responding to lawful requests and complying with applicable legal obligations.

• Establishing, exercising or defending legal claims where permitted by law.

We will not treat registration as unrestricted permission to use your information for unrelated purposes. Where applicable law requires consent, we will obtain it through an appropriate process.

If we propose a materially different use of personal information, we will assess whether a further notice, consent or other legal step is required.

6. Profile visibility and disclosure to other members

EternalBond.in is designed to facilitate matrimonial introductions. Information supplied for a profile may therefore be visible to other people using the service.

The visibility of each field will depend on the platform’s actual settings and membership rules. Before launch, we will provide clear information about which fields are visible to visitors, registered members, eligible paid members and authorised personnel.

Unless the final product design expressly provides otherwise:

• Information needed for account administration should not automatically be treated as public profile information.

• Mobile numbers, email addresses and other direct contact details should be restricted according to the applicable membership and disclosure settings.

• Information submitted for identity verification should not automatically appear in a public or member-facing profile.

• Private messages should not be displayed as public profile content.

• Information needed for security, billing or administration should be accessible only to authorised personnel with a legitimate need.

Payment for a membership plan does not, by itself, authorise unrestricted disclosure of another member’s personal information. Contact disclosure must follow the platform’s actual rules, applicable notices and any required consent.

Please remember that information visible to another member may be copied, photographed, recorded or shared outside EternalBond.in. We may implement safeguards, but cannot guarantee that every recipient will respect your privacy or that all external copies can be removed.

7. Religion, community and personal preferences

EternalBond.in may offer religion, community, caste, language and partner-preference fields to help members identify compatible matrimonial profiles.

Where these fields are optional, you may choose whether to provide them. Their visibility and use should be explained in the relevant profile settings and privacy notices.

We will assess the applicable legal requirements before collecting or using these fields and will avoid using them for unrelated purposes without an appropriate legal basis.

Members should not include discriminatory, abusive, threatening or unlawful material in their profiles, preferences or communications.

8. Photographs and verification material

Photographs and other profile media may be used to display your profile and facilitate matrimonial introductions according to your visibility settings.

Verification materials, where collected, may be used to assess whether a profile meets the stated verification criteria, investigate suspected impersonation and protect the service.

Access to verification materials should be more restricted than access to ordinary profile photographs. Retention periods and deletion procedures will be established according to the verification method, applicable law and legitimate operational needs.

We cannot guarantee that users will never take screenshots or create external copies of content they are authorised to view. Please exercise care when uploading photographs or other information that you would not want another person to retain.

9. Private messages, moderation and user safety

Where messaging is available, it is intended to facilitate communication between members.

We may review information reasonably necessary to respond to a report, investigate suspected fraud or harassment, enforce our Terms and Conditions, protect users or comply with law. Any routine or automated moderation practices will be described where material.

Do not assume that messages are end-to-end encrypted unless the relevant feature explicitly confirms this. Do not send passwords, OTPs, payment credentials or unnecessary identity-document information through private messages.

Members should report suspicious profiles, threats, impersonation, harassment or unauthorised disclosure using [REPORTING METHOD OR SUPPORT CONTACT].

10. Payments and subscriptions

Membership payments, renewals, cancellations and refunds will be handled according to the applicable membership terms and payment-provider arrangements.

Payment information may be processed by the payment gateway and relevant financial institutions to complete transactions, prevent fraud, issue refunds and maintain required records.

We may retain transaction references, payment status, invoices and related records for customer support, accounting, dispute resolution and legal compliance.

The actual payment provider, the information it receives and the applicable provider privacy notice will be identified before the service launches.

11. Cookies, analytics and advertising

The website or applications may use essential cookies or similar technologies to maintain sessions, protect accounts, remember preferences and provide core functionality.

If analytics or advertising technologies are implemented, they may process technical identifiers, usage events and related information for the purposes disclosed in the relevant notice.

Where required, optional analytics or advertising technologies will be subject to appropriate consent or preference controls. Declining optional tracking should not disable unrelated essential functions unless a specific feature genuinely depends on the relevant technology and this is explained.

We will identify the actual technologies and providers used before launch. We will not claim that advertising trackers are absent or that personal information is never shared for advertising unless the implementation has been verified.

12. Sharing information with third parties

We may disclose or permit access to personal information where necessary for the purposes described in this Policy, including to:

• Other members, according to profile visibility and contact-disclosure rules.

• Hosting, cloud infrastructure, database and backup providers.

• OTP, email, SMS and messaging service providers.

• Payment gateways and relevant financial institutions.

• Identity or profile-verification providers, if used.

• Customer-support, analytics, security and application service providers, if used.

• Professional advisers and auditors, where appropriate.

• Courts, regulators, law-enforcement authorities or other recipients where disclosure is legally required or otherwise lawfully justified.

Service providers should receive only the information reasonably necessary for their assigned functions, subject to appropriate contractual, security and confidentiality arrangements.

Some providers may process information for their own purposes under their own privacy policies. The actual role of each provider will be assessed and disclosed where material.

Commercial data-use statement — owner confirmation required: Before publication, confirm whether EternalBond.in will sell personal information, disclose it to advertising partners for their independent purposes, or permit targeted advertising based on profile data. The final policy must state the actual practice accurately.

13. International processing and transfers

Although EternalBond.in is primarily intended for India, the service may be accessible to users in other countries. Hosting, analytics, messaging or other service providers may also process information in locations outside India.

Before launch, we will identify relevant hosting and processing locations and assess the laws and transfer restrictions applicable to the actual arrangements.

Where required, appropriate safeguards or permissions will be implemented. We will not promise that all information is stored exclusively in India unless this is factually verified.

14. Data security

We intend to implement reasonable technical and organisational safeguards appropriate to the nature of the information processed and the risks involved.

Depending on the final system design, these measures may include:

• Access controls and role-based permissions.

• Strong authentication for administrative access.

• Encryption in transit and, where appropriate, at rest.

• Restricted access to identity and verification information.

• Secure configuration and software updates.

• Monitoring, audit logs and security reviews.

• Backups and recovery procedures.

• Vulnerability management and incident-response procedures.

• Appropriate security and confidentiality obligations for service providers.

The actual safeguards will depend on the implemented architecture. No online service can guarantee absolute security, and users should protect their credentials and report suspected account compromise promptly.

If a security incident occurs, we will investigate, take appropriate containment and remediation measures, and make notifications required by applicable law.

15. How long we retain information

We retain personal information only for as long as justified by the purposes for which it is processed, subject to applicable legal, accounting, security and dispute-related requirements.

Retention periods depend on the category of information, the purpose, the user’s account status and any applicable legal obligations.

Our final retention schedule will address:

• Active matrimonial profiles and account records.

• Deactivated accounts.

• Account-deletion requests.

• Photographs and verification materials.

• Private messages, reports and moderation records.

• Payment and invoice records.

• Authentication and security logs.

• Complaints, disputes and fraud investigations.

• Backups and disaster-recovery copies.

The applicable legal retention requirements may differ by category. Certain records may need to be retained after an account is deleted where the law requires it or a legitimate legal hold applies.

Before launch, we will establish specific retention periods or objective retention rules and implement procedures for deletion or anonymisation when retention is no longer justified.

16. Account deactivation and deletion

Members will be able to request account deactivation or deletion through [ACCOUNT SETTINGS OR REQUEST METHOD].

Deactivation: Deactivation is intended to suspend or hide the profile according to the implemented settings. It does not necessarily erase all personal information.

Deletion: A deletion request will be handled under the applicable legal requirements and the platform’s documented deletion process. Eligible information will be deleted or anonymised when it is no longer required, subject to lawful retention obligations.

Some information may remain in restricted records for payment disputes, legal compliance, security investigations or other justified purposes. Backups may take a defined period to expire or be securely overwritten.

Where information must be retained, access and use should be restricted to the applicable purpose. We will not promise immediate deletion from every backup or third-party system unless that capability has been verified.

The final account-deletion process and its time limits will be stated in the relevant account settings or help information.

17. Your privacy rights and choices

Subject to applicable law and the provisions in force, you may be able to:

• Access and update information in your profile.

• Correct inaccurate account or profile information.

• Change profile visibility or contact-disclosure settings.

• Withdraw consent where processing depends on consent.

• Request deletion of eligible personal information.

• Request information or assistance concerning our processing.

• Raise a privacy grievance or complaint.

• Use any other rights available under applicable law.

Requests may be submitted to [PRIVACY EMAIL ADDRESS OR REQUEST CHANNEL].

We may need to verify your identity before acting on a request. We will respond according to the applicable legal requirements and may explain when a request cannot be fully fulfilled because information must be retained by law or another lawful restriction applies.

Where consent is withdrawn, we will stop the relevant consent-based processing as required by law, subject to any other lawful basis or retention obligation that applies.

18. Grievances and complaints

For privacy questions, account-data requests or complaints, contact:

Privacy and grievance contact: [NAME OR DESIGNATION]

Email: [PRIVACY OR GRIEVANCE EMAIL]

Postal address: [OFFICIAL BUSINESS ADDRESS]

Expected acknowledgement and resolution process: [CONFIRMED PROCEDURE AND APPLICABLE TIME LIMITS]

We will establish a documented process for acknowledging, investigating and resolving complaints within the applicable legal time limits.

Where applicable law provides an escalation mechanism, the relevant procedure will be communicated through the appropriate channel.

19. Legal disclosures and protection of users

We may disclose personal information when required by applicable law, a valid court order or a lawful direction from a competent authority.

Where legally permitted, we may also process or disclose relevant information to investigate suspected fraud, protect members, address serious misuse, enforce our terms or establish and defend legal claims.

Any disclosure should be limited to what is reasonably necessary for the applicable purpose and handled in accordance with the law.

20. Changes to this Privacy Policy

We may update this Policy to reflect changes in our services, technology, legal obligations or data-processing practices.

The revised version will display an updated date. Where required by law, or where a material change requires additional notice or consent, we will provide the appropriate communication or consent mechanism before the relevant processing begins.

We encourage members to review this Policy periodically.

21. Contact us

For questions about this Policy or the handling of your personal information, contact:

EternalBond.in

Operated by Tangeee Corporation

A sole proprietorship of Mr. Lal Sayed

Official address: [REGISTERED OR OFFICIAL BUSINESS ADDRESS]

Privacy email: [PRIVACY EMAIL ADDRESS]

Grievance contact: [GRIEVANCE CONTACT DETAILS]

Effective date: 15 October 2026

Last updated: 15 October 2026